FAQs

/FAQs
FAQs2017-07-25T09:05:23+00:00
How can I get your price?2017-08-28T03:12:11+00:00

Select your favorite product, click the button”INQUIRY FOR THIS ITEM” and fill in the form with your requirements. Or Please send your requirements details to our email sales@customwoodwatches.com

Could you engrave our own logo words or images on the watch?2017-07-12T11:56:55+00:00

Yes, we can engrave it as your requirements. Usually the logo can be marked on dial, case back, crown, buckle and packing box, depending on your requirements.

How many is your MOQ?2017-07-12T11:55:06+00:00

MOQ is 1pc for logo engraved on the watch back and box. 10pcs for watch dial engraving. 50pcs for watch buckle and crown engraving.

What is your packing for watches?2017-07-12T11:53:29+00:00

Usually, free paper box is offered, other wooden packing boxes and engraving requirements are available. Your own design and custom packing are available.

What is your payment term?2017-07-12T11:44:03+00:00

Paypal, Western Union and T/T are available. 100% payment before shipment. Big order can be negotiated for payment.

How long is your lead time?2017-07-12T11:43:09+00:00

1-3 days for sample after receiving your payment, 3-7 days for wholesales order, 7-10 days for OEM and ODM order.

What kind of shipping mode do you offer?2017-07-12T11:42:30+00:00

The watches will be delivered by EMS, DHL, UPS, or other Express.

How long will my order take to arrive?2017-07-12T11:41:10+00:00

10-15 days for Epacket, 5-10 days for EMS, 3-7 days for DHL, 3-7 days for UPS, 3-7 days for FedEx, 3-7 days for TNT.

Who pay the duties and taxes for my order?2017-07-12T11:35:34+00:00

We’re not responsible for any possible duties and taxes of your order. This will be your responsibility.

What shall I do if I just received my watch but it arrived broken?2017-08-28T03:13:48+00:00

Please contact us at sales@customwoodwatches.com, describing the issue with your watches. It will help us if you attach good and photos showing the fault.

What is your warranty?2017-07-12T11:30:53+00:00

The warranty is one years from the date of delivery. Please send the product back to us if quality issues, we will exchange the product or offer a refund after confirming that the product has not been damaged on purpose.